Privacy Policy
Last Updated: 22/06/2026
At Haia Counselling, your privacy is of the utmost importance. This Privacy Policy outlines how your personal and sensitive health information is collected, used, protected, and shared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Collection of Information
We collect personal information that is necessary to provide you with professional counselling services. This may include:
- Identifying details (name, date of birth, address, contact numbers).
- Health and medical history relevant to your counselling needs.
- Session notes and records of our communications.
Information is collected directly from you during consultations, via intake forms, or through email and phone communications.
2. Use of Information
The information collected is used exclusively for the purpose of providing psychological and counselling support, managing your appointments, and ensuring the highest standard of care.
3. Confidentiality and Disclosure
All personal information gathered by Haia Counselling during the provision of the service will remain confidential except when:
- It is subpoenaed by a court; or
- Failure to disclose the information would, in the reasonable belief of the counsellor, place you or another person at serious and imminent risk of harm (Duty of Care); or
- Your prior approval has been obtained to provide a written report to another professional or agency, or to discuss the material with another person; or
- Disclosure is otherwise required or authorised by law (e.g., mandatory reporting of child abuse).
4. Storage and Security
Your personal and clinical notes are stored securely in compliance with Australian privacy laws. Electronic records are kept in secure, encrypted, and password-protected practice management systems. We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
5. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if you believe the information is inaccurate. To request access, please contact us directly. We may require requests to be in writing for security purposes.
6. Contact
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:
Email: celina@haiacounselling.com.au
Address: 199B North Road, Gardenvale, VIC 3185, Australia